On its way to you.
Processing, delivery and tracking information for your Volaea order.
Before dispatch
Orders are normally processed within 3 business days, excluding weekends and holidays. Processing comes before the delivery estimate; busy periods can take longer.
Standard delivery
Volaea’s current standard delivery estimate is 7–12 business days after dispatch. Timing varies by destination and carrier. The available services and shipping charge are shown at checkout.
Express options
Any expedited service available for your address will appear at checkout with its price and estimate. Do not assume an item is eligible for express delivery unless that option is offered.
Tracking your parcel
Your dispatch email includes a tracking link. The first carrier scan can take 24–48 hours to appear. If tracking is missing or your parcel is delayed, contact service@volaea.com with your order number.
Address and customs
Double-check your delivery address before paying. Volaea’s current shipping policy excludes P.O. boxes and APO/FPO/DPO addresses. Customs duties and import taxes, where applicable, are the recipient’s responsibility.
Delivery problems
If your parcel arrives damaged or something is missing, keep the packaging and email service@volaea.com with your order number, a description and clear photos of the item and packaging.