A little help, when you need it.
Volaea’s existing 30-day satisfaction policy starts on the day your order arrives.
Start within 30 days
Email returns@volaea.com with your order number, the piece involved and what went wrong. Contact us before posting an item back so we can explain the next steps.
What happens next
We review the details and may request photos of the item. Depending on the situation, the available resolution can be a replacement, store credit, or a partial or full refund. A resolution is assessed case by case.
Will I need to return it?
In most cases under the current policy, a physical return is not needed. If a return is required, our team will provide instructions. Return shipping can be the customer’s responsibility; please check the instructions before sending anything.
Condition and exclusions
Items should be new and unworn, with original tags where supplied. Items marked Final Sale are excluded. The current policy’s eligibility and fair-use conditions apply.
Wrong or damaged item
Contact service@volaea.com as soon as you notice a problem. Include your order number and photos of the item and packaging so we can review the issue.
Product support and warranty
For a finish, clasp or construction concern, send a close-up photo and your order number. We assess the issue under the applicable Volaea policy. No separate lifetime-color guarantee is offered on this page.